Office 365 - Account Error: Sorry, we can't get to your account right now.
Article ID: CTX489573
Updated On:
Description
When any user logs on to their Citrix session and opens any office application, they get a message "Account Error: Sorry, we can't get to your account right now. To fix this please sign in again."
Users are able to sign in and it goes through successfully. Upon the next login the error is repeated again.
Resolution
Make sure that in your UPM configuration, the below location is being synchronized
Appdata\local\microsoft\identitycache
Appdata\local\microsoft\identitycache
Problem Cause
Appdata\local\microsoft\identitycache wasn’t being synched as part of the UPM profile.Issue/Introduction
When any user logs on to their Citrix session and opens any office application, they get a message "Account Error: Sorry, we can't get to your account right now. To fix this please sign in again."
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